First and Last Name Please

As a solo practitioner, I answer my own phone. A pet peeve of mine is when a client calls me and only gives me his or her first name. The problem with this is that if a client with the name “George” calls, I may have four different clients named George and I may not know which one is calling. To satisfy my curiosity of who George is, I have to ask George what his last name is. The conversation might go something like this.

Jeremy: Hello, this is Jeremy Richey.

George: This is George. Have you received the police report yet?

Jeremy: Which George is this?

George: Smith

Jeremy: Sorry, George. I have several clients with your name and I didn’t recognize your voice.

George: No problem.

Jeremy: No I haven’t, but . . . .

Of course, this is not a big deal, but it is a pet peeve of mine nonetheless. I appreciate each and every client that hires me and I don’t want to offend any client by not recognizing the client’s voice on the phone. So, if you call me, humor this curmudgeon in the making and identify yourself by first and last name.

Jeremy Richey


BROUGHT TO YOU BY:
Jeremy J. Richey, Attorney at Law
© Jeremy J. Richey and The East Central Illinois Criminal Law & DUI Weblog, 2008-2012. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited.